Privacy Policy

1 Introduction

Welcome to bv998. This Privacy Policy describes how bv998 and its licensed Operator (collectively "bv998", "we", "us" or "our") collect, use, store, share and protect personal information obtained from users ("you", "your") of the bv998 online betting and live casino platform, accessible at https://bv998.cam/ (the "Platform").

bv998 is an English-language platform designed for users in Pakistan, offering cricket betting markets — including Pakistan Super League (PSL) fixtures, T20 internationals and ICC tournaments — alongside live casino games, sports wagering and a PKR-friendly account environment. Given the nature of our services, the handling of your personal data is subject to strict requirements under the Operator's applicable licence jurisdiction.

This Privacy Policy is incorporated by reference into the bv998 Terms & Conditions. By registering an account or using the Platform, you acknowledge that you have read and understood this policy. If you do not agree to the practices described here, you must discontinue use of the Platform immediately.

2 Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information that directly or indirectly identifies you as a natural person, including your name, email address, CNIC number, device identifiers and betting history.
• "Processing" means any operation performed on Personal Data — including collection, storage, use, disclosure, transfer and deletion.
• "Data Controller" means the Operator, who determines the purposes and means of Processing Personal Data on the Platform.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a written agreement.
• "KYC" means Know Your Customer — the identity and address verification procedures required to comply with anti-money laundering and licence obligations.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement to the Processing of your Personal Data for a stated purpose.
• "Sensitive Data" means a subset of Personal Data requiring heightened protection — for example, financial account details and government-issued identity document numbers.
• "Third Party" means any entity other than you, bv998 or its Operator that may receive or have access to Personal Data under the terms of this Policy.

3 Data We Collect

bv998 collects Personal Data through several channels: information you provide directly, information generated by your use of the Platform, and information received from authorised third-party sources such as KYC verification providers. The categories of data we collect are set out in the table below.

bv998 applies a minimal data principle: we aim to collect only what is genuinely necessary for the stated purposes. We do not intentionally collect Special Category data (such as health, religion or biometric data beyond liveness checks required for KYC) unless you voluntarily disclose it in a support interaction, in which case it is treated with heightened protection.

4 Legal Basis for Processing

Where the Operator's licence jurisdiction requires a documented legal basis for each Processing activity, bv998 relies on one or more of the following:

• Contractual Necessity: Processing required to create and manage your account, verify your identity, accept wagers and process PKR transactions under the bv998 Terms & Conditions.
• Legal Obligation: Processing required to comply with anti-money laundering regulations, licence conditions, tax reporting obligations and lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, responsible gambling monitoring and business analytics — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for optional purposes such as marketing communications and non-essential analytics cookies, where you have given freely withdrawable prior consent.

5 How We Use Your Data

bv998 uses your Personal Data for the following purposes:

1. Account Management: Creating, maintaining and securing your bv998 account, including processing password resets, session authentication and account closure requests.
2. Identity Verification (KYC): Verifying that you meet the eligibility requirements in the Terms & Conditions — including age (18+, or the higher minimum required by the licence jurisdiction) and jurisdiction eligibility — and completing ongoing AML screening as required by the Operator's licence.
3. Transaction Processing: Facilitating PKR deposits and withdrawals, reconciling account balances and maintaining an auditable transaction record for regulatory purposes.
4. Service Delivery: Displaying cricket betting markets, PSL and ICC tournament odds, live casino tables and sports wagering options relevant to you.
5. Customer Support: Responding to account queries, complaints and responsible gambling requests submitted via live chat or email.
6. Fraud Prevention & Security: Detecting and preventing account takeover, multi-accounting, money laundering, bonus abuse and other prohibited conduct described in the Terms & Conditions.
7. Responsible Gambling: Monitoring account activity for indicators of problem gambling behaviour, enforcing deposit limits, session limits and self-exclusion orders, and communicating responsible gambling information.
8. Regulatory Compliance: Retaining records and producing reports required by the Operator's licence authority, tax authorities or law enforcement as permitted by applicable law.
9. Platform Improvement: Analysing aggregated usage patterns to improve the Platform's functionality, betting market coverage and user experience.
10. Marketing (with consent): Sending promotional emails, SMS messages or on-site notifications about bonuses, new cricket markets and relevant platform features — only where you have given explicit prior consent and have not subsequently withdrawn it.

6 Data Sharing & Disclosure

bv998 does not sell, rent or trade your Personal Data to unaffiliated third parties for their own marketing or commercial purposes. We share Personal Data only in the circumstances described below:

• KYC & AML Providers: Licensed identity verification and anti-money laundering screening services that process document scans and biometric data on our behalf under data processing agreements.
• Payment Processors: Third-party payment infrastructure providers required to facilitate deposit and withdrawal transactions. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are contextual only; any actual payment data sharing is governed by those providers' own terms and bv998's processing agreements.
• Fraud Detection Services: Specialist providers that analyse technical and behavioural signals to identify fraudulent, abusive or prohibited account activity.
• Live Casino Studios: Third-party game studios that operate live casino tables accessible through the Platform. These studios may receive a pseudonymised player identifier and session token necessary to run the game; they do not receive your full identity data under normal circumstances.
• Regulatory Authorities: Licence authorities, financial intelligence units and law enforcement agencies where disclosure is required by the Operator's licence conditions or a binding legal order.
• Group Companies: Affiliated entities within the Operator's corporate group for internal administrative, compliance and audit purposes only.
• Business Transfers: In the event of a merger, acquisition or sale of the Operator's business or assets, Personal Data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

7 International Data Transfers

The Operator and its Data Processors may be located in jurisdictions outside Pakistan. Where Personal Data is transferred internationally, bv998 takes reasonable steps to ensure that an adequate level of protection is applied, consistent with the requirements of the Operator's licence jurisdiction. Such steps may include contractual data transfer clauses, adequacy determinations or equivalent safeguards recognised by the applicable regulatory authority.

By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in countries other than Pakistan. bv998 does not represent that such transfers are explicitly authorised under Pakistani law; users are responsible for understanding any restrictions that applicable Pakistani law places on cross-border data flows.

8 Data Retention

bv998 retains Personal Data for as long as necessary to fulfil the purposes described in this Policy, or as required by the Operator's licence conditions and applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with you. Certain aggregate, anonymised analytics data may be retained indefinitely as it no longer constitutes Personal Data.

9 Cookies & Tracking Technologies

bv998 uses cookies and similar tracking technologies (local storage, session tokens, pixel tags) to operate the Platform effectively. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, load balancing cookies and security cookies. You cannot opt out of these without disabling core Platform functionality.
• Functional Cookies: Remember your preferences such as preferred sports markets (e.g., cricket, PSL, T20 matches), account display settings and language. Disabling these may reduce personalisation.
• Analytics Cookies: Collect aggregated data about how users navigate the Platform — which pages are visited, session durations and general geographic regions. This data helps us improve Platform performance. Analytics cookies are only placed with your consent.
• Marketing Cookies: Used to deliver relevant promotional content about bv998 offers and new features. These cookies are only set where you have provided explicit consent and may be withdrawn at any time through your account settings or browser controls.

You can manage cookie preferences through your browser settings. Blocking certain cookies may impair your ability to log in, place bets or access live casino features. Please note that bv998 does not currently operate a dedicated cookie-consent banner; by using the Platform you acknowledge the use of cookies as described here.

10 Your Data Rights

Depending on the law applicable in the Operator's licence jurisdiction and, to the extent it applies, in your own jurisdiction, you may hold some or all of the following rights over your Personal Data. bv998 will endeavour to respond to all valid rights requests within 30 calendar days of receipt.

To exercise any of the above rights, please contact bv998 support using the details in Section 16. We may need to verify your identity before processing a rights request to protect against unauthorised access to your data.

11 Children & Minors

The bv998 Platform is strictly for adults aged 18 years or older — or the higher minimum age required by the Operator's licence jurisdiction, whichever is greater. We do not knowingly collect Personal Data from individuals under the applicable minimum age. Age alone does not determine the lawfulness of online gambling participation in all jurisdictions, including Pakistan.

Where bv998 determines or reasonably suspects that a registered user is under the applicable minimum age, we will immediately suspend the account, withhold any balance pending investigation and, where required by law, report the matter to the relevant authority. All Personal Data collected from a confirmed minor will be deleted as soon as it is safe and legally permissible to do so.

Parents and guardians who suspect that a minor has created a bv998 account should contact us immediately via the support email address in Section 16 so that we can take prompt action.

12 Security Measures

bv998 implements a layered set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. Key measures include:

• Encryption in Transit: All data exchanged between your device and the Platform is encrypted using TLS 1.2 or higher.
• Encryption at Rest: Sensitive data fields — including identity document references and financial records — are encrypted at rest using AES-256.
• Access Controls: Access to Personal Data is restricted to authorised bv998 personnel and Data Processors who require it for a documented purpose. Role-based access controls and least-privilege principles are applied.
• Password Security: User passwords are never stored in plain text. They are hashed using a strong, salted algorithm before storage.
• Monitoring & Alerting: bv998 maintains continuous monitoring of its systems for anomalous access patterns, intrusion attempts and data exfiltration indicators.
• Penetration Testing: The Platform undergoes periodic independent security assessments to identify and remediate vulnerabilities.
• Incident Response: bv998 maintains a documented data breach response procedure. In the event of a breach that poses a material risk to your rights, affected users and the relevant authority will be notified in accordance with applicable requirements.

While bv998 applies significant resources to data security, no system can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying bv998 immediately if you suspect any unauthorised access to your account.

13 Marketing Communications

bv998 may send you promotional communications about betting markets, bonuses, new cricket coverage (including PSL, T20 internationals and ICC events), live casino updates and platform features — but only where you have provided prior explicit consent at the time of registration or through your account settings.

Marketing communications may be delivered by email, SMS or on-site notification. You can opt out of any or all marketing channels at any time by:

• Updating your communication preferences in your bv998 account settings;
• Clicking the unsubscribe link included in every marketing email; or
• Contacting the bv998 support team as described in Section 16.

Opting out of marketing communications does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, KYC requests, security alerts and responsible gambling communications. These are sent on the basis of contractual necessity and cannot be disabled while your account is active.

14 Third-Party Links & Services

The Platform may contain references to or integrations with third-party services — for example, live casino game studios. bv998 does not control, and is not responsible for, the privacy practices or content of any third-party service. This Privacy Policy applies solely to data processed directly by bv998 and its authorised Data Processors.

When you access a live casino game powered by a third-party studio through the bv998 interface, that studio may collect limited technical data (such as a session token or pseudonymised player ID) necessary to run the game. We encourage you to review the relevant studio's own privacy documentation if you have concerns about how your data is handled within those game environments.

15 Policy Amendments

bv998 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, licence requirements or Platform functionality. The date of the most recent update is displayed at the top of this page.

Where a material change is made — one that meaningfully alters how we collect or use your Personal Data — bv998 will notify registered users via on-site notification or by email to the address registered on your account. Minor clarifications and administrative updates will take effect immediately upon publication without individual notification.

Your continued use of the Platform after a Privacy Policy update constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should stop using the Platform and may request account closure by contacting the support team.

16 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how bv998 handles your Personal Data, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated data protection team.

• Email: [email protected]
• Live Chat: Available through your bv998 account dashboard
• Response Time: We aim to acknowledge all privacy enquiries within 72 hours and resolve them within 30 calendar days

If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in the Operator's licence jurisdiction. bv998 will cooperate fully with any such regulatory enquiry.